Voice bots
AI that answers or makes calls, understands spoken Hindi or English, and collects details or confirms appointments. See AI voice bot development.
Internal knowledge bots
For staff: ask questions about policies, products or processes and get answers from your documents.
Rule-Based Bots vs AI Chatbots
| |
Rule-based bot |
AI chatbot |
| How it works |
Buttons and fixed flows |
Understands free-text questions |
| Setup |
Faster, cheaper |
More setup, more flexible |
| Handles unexpected questions |
Poorly |
Well, within its knowledge |
| Languages |
Each flow written separately |
Handles Hindi, English and Hinglish naturally |
| Best for |
Simple menus, order status |
FAQs, sales queries, support |
Most of our bots combine both: buttons for common paths, AI for everything else.
How an AI Chatbot Answers From Your Own Data
We use a method called retrieval-augmented generation (RAG). In simple words:
1. We collect your information: website pages, brochures, price lists, FAQs, policies.
2. We split it into small pieces and store them in a searchable knowledge base.
3. When a customer asks something, the bot finds the most relevant pieces.
4. The AI model writes an answer using only those pieces.
5. If the answer isn't in your data, the bot says so and offers to connect a person.
This keeps answers grounded in your business, not general internet knowledge.
AI Chatbot Cost in India
| Bot type |
Build cost (INR) |
Timeline |
| Website FAQ bot with lead capture |
₹40,000 to ₹1,00,000 |
2 to 4 weeks |
| WhatsApp AI bot with CRM/Sheets integration |
₹80,000 to ₹2,50,000 |
3 to 6 weeks |
| Appointment or booking bot with calendar |
₹1,00,000 to ₹3,00,000 |
4 to 8 weeks |
| Voice bot (inbound or outbound) |
₹1,50,000 to ₹5,00,000 |
6 to 10 weeks |
| Multi-channel AI agent with backend actions |
₹3,00,000 and above |
8 weeks and above |
Running costs: - AI model usage (per message or per token, depends on the provider) -WhatsApp message charges set by Meta, per template message by category - Hosting for the bot and knowledge base - Optional maintenance and knowledge updates
Keeping Your Bot Accurate and Safe
- Grounded answers only. The bot answers from your approved content.
- Clear "I don't know" behaviour instead of guessing.
- Topic limits. No politics, medical diagnosis or legal advice unless designed and reviewed for it.
- Human handover on request or when the bot isn't confident.
- Data protection. Collect only what you need, show a consent message, store datav securely. India's DPDP Act requires clear consent for personal data.
- Review logs. We review conversations to find wrong or missing answers and improve the knowledge base.
Our Chatbot Development Process
1. Discovery: top 30 to 50 customer questions, goals, channels.
2. Knowledge collection: documents, prices, policies.
3. Conversation design: greeting, menus, lead questions, handover rules.
4. Build and integrate: WhatsApp API, website widget, CRM, Google Sheets or calendar.
5. Testing: real questions in Hindi, English and Hinglish, including tricky ones.
6. Launch to a small group first.
7. Improve weekly for the first month based on real chats.
Use a SaaS Bot Builder or Get a Custom Bot?
| |
SaaS bot builder |
Custom bot |
| Start cost |
Low monthly fee |
Higher build cost |
| Monthly cost |
Grows with contacts and features |
Mostly usage-based |
| Custom integrations |
Limited |
Any system you use |
| Data control |
On vendor platform |
On your server or cloud |
| Best for |
Simple menus and broadcasts |
AI answers, deep integrations, scale |
Example: A Hospital's WhatsApp Appointment Bot
Here's a typical project. (Illustrative example; see internal notes.)
A multi-speciality hospital in Jaipur received hundreds of WhatsApp messages a day asking about OPD timings, doctor availability and test prices. Front desk staff couldn't keep up.
- Weeks 1 to 2: Collected doctor schedules, department info, test price list and hospital policies.
- Weeks 3 to 5: Built a WhatsApp bot with department menus, AI answers in Hindi and English, and appointment requests synced to the hospital system.
- Week 6: Pilot with one department, then full rollout. Emergency keywords trigger an instant message with the emergency number and alert staff.
Routine questions were answered instantly, and staff focused on patients at the desk. The bot never gave medical advice; it shared information and booked appointments only.
Why Choose Hyper Software
- WhatsApp, web and voice bots from one Jaipur team
- Hindi, English and Hinglish support
- Answers grounded in your own data, with human handover
- Integration with your CRM, website, app or hospital/school software
- Clients across India and abroad
Want a demo for your business? Call or WhatsApp +91 9079282750 or visit www.hypersoftware.in.
People Also Ask
- How much does an AI chatbot cost in India?
- Can a chatbot work on WhatsApp?
- Can I train ChatGPT on my business data?
- Is an AI chatbot safe for customer data?
- Can a chatbot speak Hindi?
