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An annual maintenance contract keeps your website, app or software healthy all year for a predictable fee. Hyper Software's AMC plans cover updates, security, backups, monitoring, bug fixes and small changes, with response times written into the agreement, whether we built your system or someone else did.
An AMC (annual maintenance contract) is a yearly service agreement for ongoing support and upkeep of a technology system. Typical inclusions:
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Getting this list in writing avoids most AMC disputes.
| Feature | Basic | Standard | Premium |
|---|---|---|---|
| Updates and security patches | Monthly | Weekly | Weekly + urgent patches |
| Backups | Weekly | Daily | Daily + extra off-site copy |
| Uptime monitoring | Yes | Yes | Yes, with faster alerts |
| Bug fixes | Yes | Yes | Yes, priority |
| Change hours per month | 1 to 2 | 4 to 6 | 10+ |
| Response time (critical) | Next business day | Same business day | Within a few hours |
| Monthly report | Short | Detailed | Detailed + call |
Exact hours and response times are confirmed in each contract.
| Pay-per-fix | AMC | |
|---|---|---|
| Cost | Unpredictable | Fixed |
| Updates and backups | Often skipped | Done regularly |
| Response time | Whenever available | Agreed SLA |
| Prevention | None | Built in |
Not sure where to start? Call or WhatsApp Hyper Software on +91 9079282750 or email info@hypersoftware.in for a free first consultation about Annual Maintenance Contract (AMC).
| System | Indicative yearly cost |
|---|---|
| Small business website | ₹6,000 to ₹25,000 per year (about US$75 to US$300) |
| eCommerce store | ₹20,000 to ₹80,000 per year |
| Custom web application | ₹40,000 to ₹2,50,000 per year |
| Mobile app (Android + iOS) | ₹50,000 to ₹2,50,000 per year |
AMC fees often fall around 15% to 25% of the original build cost per year for custom software, depending on scope. Hosting and third-party fees are separate.
If you have an in-house developer with time, you can manage updates yourself. Most small businesses don't, and maintenance slips until something breaks.
| DIY maintenance | AMC | |
|---|---|---|
| Consistency | Depends on time | Scheduled |
| Security response | Slow | Planned |
| Knowledge if staff leave | Lost | Documented |
It's a yearly agreement where a provider maintains your website: updates, security, backups, monitoring, fixes and small changes.
Small business website AMCs usually cost ₹6,000 to ₹25,000 per year. Stores and custom software cost more.
Updates, security patches, backups, monitoring, bug fixes, small change hours and monthly reports.
New features, redesigns, third-party fees and content campaigns, unless added to the contract.
Yes. We audit it first, fix urgent issues and then start the AMC.
It depends on the plan, from next business day to a few hours for critical issues, written in the contract.
This is set in each contract. We explain the policy clearly before you sign.
Yes. We maintain Android and iOS apps, including OS updates and store requirements.
Yes. We maintain custom web apps, CRMs, ERPs and portals.
Hosting is usually separate, but we can manage it for you.
A school's admission website and fee portal were built by a vendor who had shut down. Plugins were two years out of date and there were no backups. We audited the system, fixed a vulnerable plugin, set up daily off-site backups, moved it to a supported PHP version and started a Standard AMC. During the next admission season, the portal stayed online and small updates like new fee notices went live within hours.
A yearly contract for maintenance and support of software, covering updates, fixes and help.
Updates, backups, security, monitoring, bug fixes and a set amount of small changes.
For small business sites, often a few thousand to around ₹25,000 per year depending on scope.
No, but without maintenance, sites become slow and insecure over time.
A service level agreement stating response and resolution times.
Have questions or need expert guidance? Our team is ready to help you with the right technology solutions for your business.