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WhatsApp API integration lets your business send updates and chat with customers on the app they check most. Hyper Software connects the official WhatsApp Business Platform to your website, store, CRM or app, with approved templates, opt-in flows, chatbots and a team inbox.
The WhatsApp Business Platform (often called WhatsApp Business API) is Meta's official service for businesses to message customers at scale through software. Our integration includes:
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| WhatsApp Business App | WhatsApp Business Platform (API) | |
|---|---|---|
| Users | One phone (plus linked devices) | Many agents, systems |
| Automation | Basic replies | Full automation and integrations |
| Bulk messaging | Very limited | Template messages at scale |
| Cost | Free | Per-message fees from Meta + any BSP fee |
| Best for | Small shops | Growing businesses and software |
Hyper Software ne hamare business ko online ek nayi pehchan di. Website professional, fast aur SEO optimized hai. Website Design & Development ke liye best company.
| Use case | Example |
|---|---|
| Orders | Confirmation, shipping, delivery, COD confirmation |
| OTP | Login and payment verification |
| Appointments | Booking confirmations and reminders |
| Payments | Due reminders with payment links |
| Support | FAQ bot plus handover to agents |
| Leads | Instant reply to website enquiries |
Not sure where to start? Call or WhatsApp Hyper Software on +91 9079282750 or email info@hypersoftware.in for a free first consultation about WhatsApp API Integration.
| Work | Indicative cost |
|---|---|
| Basic notification integration (store or website) | ₹15,000 to ₹40,000 (about US$180 to US$480) |
| CRM integration with inbox | ₹30,000 to ₹1,00,000 |
| Custom chatbot with flows | ₹40,000 to ₹2,00,000 |
Meta's per-message charges and any BSP subscription are paid separately.
BSP dashboards are great for broadcasts and simple bots. When messages must trigger from your own software, or replies must update your CRM, custom integration is needed.
| BSP dashboard only | Custom integration | |
|---|---|---|
| Broadcasts | Easy | Easy |
| Triggers from your system | Limited | Full |
| CRM/ERP sync | Partial | Complete |
| Custom bot logic | Template-based | Unlimited |
It's connecting your systems to the official WhatsApp Business Platform to send automated messages and handle customer chats.
Basic notification integrations usually cost ₹15,000 to ₹40,000. Meta's message fees are separate.
You can use an existing number if it's removed from the regular WhatsApp app, or a new one.
Meta charges for template messages by category and country. Check Meta's current pricing page for exact rates.
Yes. We write templates in the right category and format to improve approval chances.
Yes. We add clear opt-in on your forms and checkout.
Yes. We send order, shipping and COD confirmation messages automatically.
Yes. We build bots with menus, FAQs and handover to human agents.
Yes, through a shared inbox or CRM.
Yes. We sync messages with Zoho, HubSpot, Salesforce or custom CRMs.
A furniture brand used an unofficial WhatsApp tool for order updates until their number was blocked during a sale. We moved them to the official Cloud API, got utility templates approved for order, dispatch and delivery updates, added opt-in at checkout, and connected incoming replies to their CRM. COD orders now get a WhatsApp confirmation button, which cut fake COD orders, and the number has stayed in good standing.
Meta's official platform that lets businesses send and receive WhatsApp messages through software at scale.
Setup on Cloud API has no licence fee, but Meta charges for template messages, and BSPs may charge subscriptions.
Common reasons are wrong category, promotional content in utility templates, or unclear variables.
Yes, using approved templates to opted-in customers.
Unofficial tools and poor-quality messaging risk bans; the official platform with good practices is much safer.
Have questions or need expert guidance? Our team is ready to help you with the right technology solutions for your business.